Launch Point Inc is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Client Relations & Event Marketing Associate, you will play a crucial role in building and maintaining strong relationships with clients while fostering positive interactions that drive customer acquisition success.

Key Responsibilities:

• Collaborate with cross-functional teams, including marketing, customer service, and operations, to ensure seamless campaign execution

• Proactively engage with customers to understand their needs, preferences, and challenges

• Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction

• Maintain accurate and up-to-date sales records, customer databases, and campaign reports

• Troubleshoot issues, identify solutions, and coordinate with internal teams for timely resolution

• Identify opportunities for upselling and cross-selling services aligned with client goals

Qualifications:

• Experience in customer relations, account management, or similar client-facing roles

• Strong interpersonal, communication, and negotiation skills

• Problem-solving mindset with the ability to adapt quickly

• Proficiency with CRM software and relevant digital tools

• Ability to multitask, prioritize, and work in a dynamic environment

• Passion for delivering excellent customer experiences and helping clients thrive